ActionNotes one week later

It’s been a week since ActionNotes went live – and it’s been a bit of a roller coaster ride of emotions.

Exciting…

There’s always a rush of excitement when your app goes live. It’s out there! Will anybody care or even notice? In this case people noticed and we started getting lots of feedback straight away…

Frustrating…

Unfortunately, not all of it was good. An annoying bug that had previously been solved seemed to have mysteriously crept back in at the last moment – if you created your Action Points in a certain way then they stopped being Action Points until you reactivated them. Certainly not fatal but annoying enough that we were getting flooded with tech support emails about it.

We knew what the problem was, fixed it, and submitted an update to Apple the day after ActionNotes went live but, frustratingly nearly a week later it still hasn’t going live despite asking (then begging) Apple to expedite the process… So for every user that loves the app there’s one that hates it because of the bug and we just have to sit and wait for Apple to make the update live. Although we’ve updated the App Store description to acknowledge the issue and let everyone know a fix has been submitted, how many users go back to the App Store when they have a problem? Not many…

It just highlights, yet again, how useful it would be if Apple provided a way for us to contact the users leaving reviews in the store. It could easily be done anonymously – the user could receive an email from Apple along the lines of ‘important information from ActionNotes’…

Bewildering…

Apart from that, things have been good. Apple featured us in the New & Noteworthy section on the Productivity page. Sales have been encouraging and the amount of positive user feedback has been incredible. Users are requesting a bewildering number of new features, some of which we were expecting and some of which we weren’t.

So far the number one request by far has been to be able to edit the date displayed. By default this acts as a ‘date stamp’ of when the note was created (just like in Apple’s Notes app) and is used to sort your notes with the most recent at the top (just like in Apple’s Notes app :) but seemingly everybody wants to be able to change it…

The next most popular request is for the name of the section to be displayed on the coloured tabs. Both are relatively simple and we’re working on them right now. As for the rest…

Users want to be able to sync it with anything and everything, web sites, their other iPads, their colleagues iPads, their iPhones, a desktop app, other apps and a whole lot more. They want to be able to see all their to do items in a single list and share that with others. They want to be able to change the font, size, style and colour. They want to be able to add handwritten notes, photos, urls and other document. The list goes one…

We keep a list and each time a feature is requested we add one to the count and monitor which are the most popular so we’ll see what floats to the top of the list after a couple of weeks and decide on the next round of changes…

Update

The previously mentioned bug fixing update just went live in the App Store (at last!). You can find it here.

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